Privacy Policy

This Privacy Policy describes how BP Residential Heating & Cooling LLC ("BP," "we," "us," or "our") may collect, use, disclose, retain, and otherwise process information in connection with our website, communications, virtual assistant, business operations, and our heating, cooling, plumbing, and indoor-air-quality services.

This Policy is a general description of our practices. It does not limit any rights, permissions, uses, disclosures, defenses, or other actions available to us under applicable law, contract, consent, or business necessity. Nothing in this Policy is intended to create any obligation beyond those required by applicable law.

Information we may collect

We may collect information that you provide, make available, authorize us to access, or that is otherwise generated in connection with our website, communications, or services — including, without limitation, your name, contact information (such as phone number and any email or address you choose to share), service-address details, the nature of your request, appointment and service information, and the contents of your communications with us.

We may also collect information automatically or from third-party or publicly available sources, including, without limitation, technical, device, usage, analytics, communications, and operational information, logs, and metadata related to access, use, performance, or security.

If you interact with our "Ask BP" virtual assistant or other messaging features, we may process information associated with those interactions, including inputs, responses, transcripts, recordings, summaries, and related records.

How we may use information

We may use information for any lawful business, operational, service-related, administrative, security, or compliance purpose, including, without limitation, to schedule and provide services, respond to inquiries and requests, communicate with you, provide quotes and follow-ups, dispatch technicians, maintain records, improve and secure our operations, prevent misuse, enforce agreements, and comply with legal obligations.

How we may disclose information

We may disclose information as we determine reasonably necessary or appropriate in connection with our business, operations, services, legal obligations, or other legitimate purposes — including, without limitation, to service providers and vendors (such as hosting, communications, AI and automation, messaging, scheduling, payment, and analytics providers), professional advisors, and parties involved in operating or supporting our business, as well as in connection with legal process, requests by authorities, enforcement of agreements, prevention of harm, or a business transaction.

We do not sell personal information as part of our ordinary business operations. We may disclose information as described in this Policy and as otherwise permitted by law.

Communications, calls & text messages

If you provide your phone number or contact us, we may use it to communicate with you about your inquiries, estimates, appointments, service, and follow-ups — including by phone call, text message (SMS), or other methods. Phone calls may be monitored or recorded for quality, training, and recordkeeping purposes.

Retention

We may retain information for as long as we determine reasonably necessary or appropriate for business, operational, legal, recordkeeping, dispute-resolution, backup, or other legitimate purposes, including after a particular interaction, appointment, or service has ended. Retention periods may vary based on the nature and context of the information and our operational and legal needs.

Security

We use reasonable measures designed to protect information. However, no website, system, transmission, or storage method is completely secure. To the fullest extent permitted by law, we do not guarantee the security, availability, integrity, or confidentiality of any information, system, or service.

Third-party services

Our website, communications, and services may involve third-party platforms, providers, tools, integrations, and links. We are not responsible for the privacy, security, content, or practices of third parties, except to the extent required by applicable law.

Eligibility

Our website and services are intended for adults. You must be at least 18 years old to submit information through our website or opt in to text messages.

Updates

We may update, modify, or replace this Privacy Policy from time to time. The updated version will be posted with a revised effective date, and continued use of our website, communications, or services after an update means the updated Policy applies.

Contact

BP Residential Heating & Cooling LLC
Greater Rochester, New York
Phone: (585) 978-1492